Troubleshooting / Problems and Solutions

Scanner Operation Problems

The LCD panel and Transmitting light does not come on.
The scanner does not scan.
You cannot scan multiple images.

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

See the Start Here Poster to confirm that you have set up in the correct way. Also, see the documentation that comes with your computer and software for possible solutions.

The LCD panel and Transmitting light does not come on.

Make sure the power cord is plugged into an electrical outlet and the scanner is turned on by pressing the Power button.

If you cannot solve a problem, contact your dealer or a qualified customer support person for assistance.


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The scanner does not scan.

Try one or more of the following solutions.


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You cannot scan multiple images.

Try one or more of the following solutions.


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