Troubleshooting / Problems and Solutions

Scanning Problems

You cannot scan an image or you only get a few dots for the scanned image.
A line of dots always appears in the scanned image.
Straight lines in the image come out jagged.
The image is distorted or blurred.
Colors are patchy or distorted at the edges of the image.
The image is dark.
Moiré (cross-hatch) patterns appear in the scanned image.
The image is larger or smaller than the original.
Colors differ from the original.
Images cannot be located properly in the Thumbnail preview.

You cannot scan an image or you only get a few dots for the scanned image.

Try one or more of the following solutions:


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A line of dots always appears in the scanned image.

If this happens on both your screen image and printout, this indicates that the source holder may be dusty or scratched. Clean the source holder.


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Straight lines in the image come out jagged.

Make sure the document orientation is perfectly straight to the source holder. Align the vertical and horizontal lines with those of the source holder.


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The image is distorted or blurred.

Try one or more of the following solutions.


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Colors are patchy or distorted at the edges of the image.

Adjust your software's Gamma setting using the Histogram Adjustment dialog box in the Professional Mode.


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The image is dark.

Try one or more of the following solutions.


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Moiré (cross-hatch) patterns appear in the scanned image.

A moiré is a cross-hatch pattern that appears on the scanned images when you scan printed materials. It is a result of interference that occurs due to the difference between the pitches of the scanning and the halftone screens.

Try one or more of the following solutions.


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The image is larger or smaller than the original.

Try one or more of the following solutions.


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Colors differ from the original.

Try one or more of the following solutions.


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Images cannot be located properly in the Thumbnail preview.

Try one or more of the following solutions.


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