Troubleshooting / Problems and Solutions

Film Scanning Problems

You cannot scan films.
You cannot scan a film from the Thumbnail Preview.
The colors of negative film preview images look strange.
A Newton ring appears in the scanned image.
The image is distorted when you scan a 35 mm slide.

You cannot scan films.

Try one or more of the following solutions.

Loading and Setting Your Sources


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You cannot scan a film from the Thumbnail Preview.

When scanning films, EPSON Scan may not be able to detect the images, or may trim or group the images in an undesirable way, as shown in the following examples.

Try one or more of the following solutions.


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The colors of negative film preview images look strange.

Try one or more of the following solutions in EPSON Scan Settings.


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A Newton ring appears in the scanned image.

A Newton ring is a ring-shaped stripe pattern that appears on scanned images when you scan reflective materials. It may occur if the material is thick and have a smooth surface.

When setting a document in the source holder, make sure it is not thicker than 0.3 mm.


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The image is distorted when you scan a 35 mm slide.

Loading and Setting Your Sources


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