EPSON

Обращение в службу поддержки пользователей продукции EPSON

Before Contacting Epson

Если ваше устройство Epson работает неправильно и вы не можете решить проблему, руководствуясь информацией по устранению неисправностей, изложенной в технической документации по вашему продукту, обратитесь за помощью в службу технической поддержки клиентов. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Чтобы быстрее и оперативнее решить ваши проблемы уточните, пожалуйста, следующие данные:
Серийный (заводской) номер вашего продукта EPSON
(этикетка с серийным номером обычно находится на задней стенке корпуса);
Модель продукта;
Версия программного обеспечения.
(Для определения версии нажмите на кнопку About, Version Info (Информация о версии) или аналогичную кнопку в программном обеспечении);
Марка и модель используемого компьютера;
Название и версия используемой на компьютере операционной системы;
Названия и версии приложений, обычно используемых для работы.

Информация в Интернет

Check your Pan-European Warranty Document for information on how to contact EPSON Customer support.

Помощь продавца

Не забывайте, что ваш продавец может часто помочь вам в определении неисправностей и способах их устранения. Специалисты могут часто решить ваши проблемы быстро и легко, а также дать совет, какие действия следует предпринять далее.

Your Dealer

Помните, что часто выявить и устранить неисправность может дилер. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.

URL-адрес http://www.epson.com.au

Access the Epson Australia World Wide Web pages. Рекомендуется периодически посещать этот Web-сайт! На нем имеется раздел загрузки для драйверов, контактных данных сотрудников Epson, информации о новых продуктах и технической поддержки (по электронной почте).

Epson Helpdesk

Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
Phone:
1300 361 054
Fax:
(02) 8899 3789
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.

Служба поддержки пользователей EPSON

Sources of information, support, and services available from Epson Singapore are:

Адрес в Интернете (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Справочная служба Epson (телефон: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty

Сервисные центры

Contacts for information, support, and services are:

Адрес в Интернете (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Горячая линия Epson (телефон: (66)2685-9899)

Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty

Help for Users in Vietnam

Contacts for information, support, and services are:
Epson Hotline (Phone):
84-8-823-9239
Service Center:
80 Truong Dinh Street, District 1, Hochiminh City Vietnam

Help for Users in Indonesia

Contacts for information, support, and services are:

Адрес в Интернете (http://www.epson.co.id)

Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline

Sales enquiries and product information
Техническая поддержка
Phone
(62) 21-572 4350
Fax
(62) 21-572 4357

Epson Service Center

Jakarta
Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Телефон/факс: (62) 21-62301104
Bandung
Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Телефон/факс: (62) 22-7303766
Surabaya
Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta
Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478
Medan
Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Телефон/факс: (62) 61-4516173
Makassar
MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Телефон: (62)411-350147/411-350148

Help for Users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

Internet Home Page

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Users can access our World Wide Web home page at:

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:
Phone:
(852) 2827-8911
Fax:
(852) 2827-4383

Help for Users in Malaysia

Contacts for information, support, and services are:

Адрес в Интернете (http://www.epson.com.my)

Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Trading (M) Sdn. Bhd.

Head Office.
Phone:
603-56288288
Fax:
603-56288388/399

Epson Helpdesk

Sales enquiries and product information (Infoline)
Phone:
603-56288222
Enquiries on repair services & warranty, product usage and technical support (Techline)
Phone:
603-56288333

Help for Users in India

Contacts for information, support, and services are:

Адрес в Интернете (http://www.epson.co.in)

Information on product specifications, drivers for download, and products enquiry are available.

Epson India Head Office - Bangalore

Phone:
080-30515000
Fax:
30515005

Epson India Regional Offices:

Расположение
Telephone number
Fax number
Mumbai
022-28261515 /16/17
022-28257287
Delhi
011-30615000
011-30615005
Chennai
044-30277500
044-30277575
Kolkata
033-22831589 / 90
033-22831591
Hyderabad
040-66331738/ 39
040-66328633
Cochin
0484-2357950
0484-2357950
Coimbatore
0422-2380002
NA
Pune
020-30286000 /30286001/30286002
020-30286000
Ahmedabad
079-26407176 / 77
079-26407347

Helpline

For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code

Help for Users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
Phone:
(63) 2-813-6567
Fax:
(63) 2-813-6545
E-mail:
epchelpdesk@epc.epson.com.ph
Адрес в Интернете (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Epson Helpdesk (Phone: (63) 2-813-6567)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty