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Обращение в службу поддержки пользователей продукции EPSONBefore Contacting EpsonЕсли ваше устройство Epson работает неправильно и вы не можете решить проблему, руководствуясь информацией по устранению неисправностей, изложенной в технической документации по вашему продукту, обратитесь за помощью в службу технической поддержки клиентов. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Чтобы быстрее и оперативнее решить ваши проблемы уточните, пожалуйста, следующие данные:
Серийный (заводской) номер вашего продукта EPSON
(этикетка с серийным номером обычно находится на задней стенке корпуса); Модель продукта;
Версия программного обеспечения.
(Для определения версии нажмите на кнопку About, Version Info (Информация о версии) или аналогичную кнопку в программном обеспечении); Марка и модель используемого компьютера;
Название и версия используемой на компьютере операционной системы;
Названия и версии приложений, обычно используемых для работы.
Информация в ИнтернетCheck your Pan-European Warranty Document for information on how to contact EPSON Customer support.
Помощь продавцаНе забывайте, что ваш продавец может часто помочь вам в определении неисправностей и способах их устранения. Специалисты могут часто решить ваши проблемы быстро и легко, а также дать совет, какие действия следует предпринять далее.
Your DealerПомните, что часто выявить и устранить неисправность может дилер. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
URL-адрес http://www.epson.com.auAccess the Epson Australia World Wide Web pages. Рекомендуется периодически посещать этот Web-сайт! На нем имеется раздел загрузки для драйверов, контактных данных сотрудников Epson, информации о новых продуктах и технической поддержки (по электронной почте).
Epson HelpdeskEpson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.
Служба поддержки пользователей EPSONSources of information, support, and services available from Epson Singapore are:
Адрес в Интернете (http://www.epson.com.sg)Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Справочная служба Epson (телефон: (65) 6586 3111)Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Сервисные центрыContacts for information, support, and services are:
Адрес в Интернете (http://www.epson.co.th)Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Горячая линия Epson (телефон: (66)2685-9899)Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Help for Users in VietnamContacts for information, support, and services are:
Help for Users in IndonesiaContacts for information, support, and services are:
Адрес в Интернете (http://www.epson.co.id)Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson HotlineSales enquiries and product information
Техническая поддержка
Epson Service Center
Help for Users in Hong KongTo obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Internet Home PageEpson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
Technical Support HotlineYou can also contact our technical staff at the following telephone and fax numbers:
Help for Users in MalaysiaContacts for information, support, and services are:
Адрес в Интернете (http://www.epson.com.my)Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.Head Office.
Epson HelpdeskSales enquiries and product information (Infoline)
Enquiries on repair services & warranty, product usage and technical support (Techline)
Help for Users in IndiaContacts for information, support, and services are:
Адрес в Интернете (http://www.epson.co.in)Information on product specifications, drivers for download, and products enquiry are available.
Epson India Head Office - Bangalore
Epson India Regional Offices:
HelplineFor Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code
Help for Users in the PhilippinesTo obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
Адрес в Интернете (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Epson Helpdesk (Phone: (63) 2-813-6567)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
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